Do you’re keen on journey and spreadsheets? Boutique Japan is hiring a Full-Time Operations Specialist to hitch our proficient workforce.
If you’re extremely organized and detail-oriented, and captivated with immersive journey, you could be the right match! Related expertise in a comparable place within the journey business is required.
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Who Are We?
Boutique Japan is an award-winning journey firm that focuses on crafting bespoke journeys for vacationers from world wide.
Together with the distinctive experiences we provide, it’s our excessive consideration to our purchasers’ pursuits, priorities, and preferences that help us make sure that every of our vacationers has an incredible journey.
We love what we do, and are captivated with treating each activity and interacting with an extremely customized method.
Study extra about our workforce !
Who Are You?
You’re an extremely motivated luxurious journey specialist looking for an thrilling new alternative alongside a tight-knit group of enthusiastic journey obsessives.
You’re captivated with journey, and notice that an enormous period of time and vitality goes into planning meticulously organized itineraries.
As an skilled and proficient journey skilled business, you’re equally relaxed with luxurious vacationers in search of white-glove service, as with adventurous high-end vacationers looking for off-the-beaten-path experiences.
You’ll tackle a difficult function at a dynamic US-based firm, work on a distant foundation, and dwell and breathe journey (each through Boutique Japan and our sister model, Boutique Explorer).
Important Abilities and Expertise for the Position
This function just isn’t for everybody, and in case you are not essentially the most organized particular person you realize, please think about making use of for a distinct function with us sooner or later (bookmark our Careers web page).
Helping and speaking with purchasers, while coordinating the behind-the-scenes workings of advanced bespoke itineraries, isn’t any straightforward feat.
This place requires a uniquely eager consideration to elements, and a rare potential to prioritize from a big-picture perspective. Important abilities and traits embrace:
- At minimal 2-3 years of expertise in a comparable place within the journey business
- Native-level English fluency and very good writing and communication abilities
- Familiarity and ease with a variety of software programs and apps
- Extraordinary shopper care abilities, and a refined potential to deal with every interaction with a customized method
- In depth world journey expertise, and a palpable enthusiasm for journey and journey
- The flexibility to focus single-mindedly on the duty at hand, whereas concurrently managing quite a few initiatives (and the calm perspective to prioritize properly)
- A stage of consideration to element and conscientiousness that sometimes makes others surprise why you care a lot, coupled with the flexibility to take a step again and see the massive image
- An intrinsic need to do nice work, and observe document of having the ability to handle your self (we’ll help you, however you have to be self-motivated to excel)
- A continuing need to enhance your self, personally and professionally
- The humility and honesty to confess while you don’t know one thing, mixed with the resourcefulness that will help you discover options to difficult questions and requests
Duties and Tasks
As a member of our Operations workforce, you’ll assist present our vacationers with a seamless, worry-free, and great expertise, from the second they e-book their journey until after they’ve returned home.
Your function entails managing the behind-the-scenes particulars and logistics of advanced itineraries, and offering extraordinary hospitality to our purchases by means of frequent e-mail and phone interactions.
You’ll work on a wide range of duties, relying on the evolving wants of our Operations workforce, and this can be a sampling of the forms of duties you’ll deal with:
- Handle and put together advanced customized itineraries to make sure seamless experiences for our purchasers
- Present heat, human, and exceedingly skilled care to our vacationers (primarily through e-mail and phone)
- Compile journey documentation, together with pre-departure information, and discipline shopper questions utilizing your experience, analysis, and resourcefulness
- Proofread minutely detailed itineraries to make sure each full accuracy and interesting journey circulation
- Talk with guides, motels, ryokans, and different suppliers to refine and coordinate extremely personalized providers
- Edit and compose detailed route descriptions, partly by skillfully piecing generally present copy from our inside database
- Handle advanced journey budgets, and maintain distinctive ranges of group in document maintaining and updates to inside recordsdata and paperwork
- Collaborate intently with colleagues all through the post-booking and pre-trip course of to make sure even seemingly small particulars are totally conveyed (and don’t fall by means of the cracks)
- Adhere to inside deadlines because it applies to shopper contact and proactive outreach
As a member of our small and nimble workforce, additionally, you will have the prospect to play a lively function in regularly “leveling up” how we do issues, and thus assist form the continued evolution of our firm. This is applicable to every thing from administrative processes, to how we work together with one another as a distant workforce, and naturally our vacationers’ experiences!
Vital Particulars
This can be a difficult function, and you’ll be working full time. However you received’t be working from a cubicle (except cubicles are your factor), as a result of the place is distant.
Your Location
Boutique Japan has been a US-based distributed firm since we began in 2013, and this can be a distant job for a US resident. As a close-knit workforce, we talk with each other through numerous instruments, and meet for uplifting in-person retreats on common one to 2 occasions a year.
However as interesting as it may be to some individuals, we received’t sugarcoat it: distant work just isn’t for everybody. Many individuals favor the construction and interaction of in-person workplace positions, and distant work might be lonely. So in case you get the sensation that distant work may not be perfect for you, please believe your intestine.
We’re results-oriented above all, and while we’ll present loads of steerage and help (we wish you to thrive), you need to have a confirmed observe document of efficiently managing your self.
Your Schedule
This can be a full-time job of 36 hours per week, with full days (ie, 8 hours) Monday by means of Thursday, and half-day Fridays.
As a US-based firm, we work primarily throughout North American enterprise hours, and our common enterprise hours are Monday to Thursday, 9 am to five pm (US Central Time), together with half-days on Fridays. There can also be occasions when you have to coordinate your schedule to talk with colleagues, vacationers, and distributors positioned in different time zones, which can require some flexibility in your half.
Compensation, Advantages & Perks
Pay can be commensurate with abilities and expertise. Supplied you excel within the function, you should have the opportunity to extend your stage of accountability and compensation.
To enrich your pay, we provide the next advantages and perks:
- The possibility to work on an enjoyable and dynamic workforce, in an organization the place there may be room so that you can develop and make a big impression
- The chance to work remotely
- A human schedule that prioritizes outcomes and deliverables
- Well being and dental insurance coverage
- 401(okay) with as much as 4% firm match
- Beneficiant paid time without work, sick go away, plus US national holidays
- Enjoyable and productive in-person workforce meetups (previous places have included Japan, Mexico Metropolis, Joshua Tree Nationwide Park, and extra)
- An annual FAM journey starting within the second year of employment
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I’m Able to Apply! What’s the Subsequent Step?
We sit up for your utility! The application deadline is November 10 . However, we might shut the application window sooner, so don’t wait until the due date to use.